Cancellation policy
Purchase Options, Cancellation, and Refund Policy
1. No Returns or Refunds
All sales are final. We do not accept returns or offer refunds for any products or purchase options once an order has been processed and shipped. Please review your cart carefully before finalizing your purchase.
All sales are final. We do not accept returns or offer refunds for any products or purchase options once an order has been processed and shipped. Please review your cart carefully before finalizing your purchase.
2. Managing and Canceling Purchase Options
If you have enrolled in a subscription, auto-ship, or recurring purchase option, you may cancel or modify your plan at any time. To avoid being charged for your next scheduled order, you must cancel your subscription at least 3 days before your next billing date. Cancellations made after this window will apply to the following scheduled shipment.
If you have enrolled in a subscription, auto-ship, or recurring purchase option, you may cancel or modify your plan at any time. To avoid being charged for your next scheduled order, you must cancel your subscription at least 3 days before your next billing date. Cancellations made after this window will apply to the following scheduled shipment.
3. Damaged or Defective Items
While we do not accept standard returns, we want to make things right if there is an issue with your order. If your item arrives damaged, defective, or if you received the wrong product, you must communicate the issue to us via email. Please contact our support team at pinch.order@gmail.com within 3 days of delivery. To help us pinch in and resolve the issue quickly, please include:
While we do not accept standard returns, we want to make things right if there is an issue with your order. If your item arrives damaged, defective, or if you received the wrong product, you must communicate the issue to us via email. Please contact our support team at pinch.order@gmail.com within 3 days of delivery. To help us pinch in and resolve the issue quickly, please include:
- Your order number
- A brief description of the problem
- Photos of the damage or incorrect item
Upon review, we will assist you with a replacement or store credit where applicable.